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The
Customer Retention Rate (CRR) calculator in business is a tool that measures the percentage of existing customers that franciza manages to keep them for a certain period. This is a key performance indicator (KPI) that provides valuable information about customer loyalty and satisfaction, as well as the effectiveness of retention strategies.
For any franchise business, the ability to retain customers for the long term is absolutely vital. The longer a franchise manages to keep its customers satisfied, the more profitable it will be.
To calculate how well the franchise is retaining its customers, it needs a Customer Retention Rate Calculator. It simply compares the number of active customers at the beginning and end of a period and generates the retention rate as a percentage.
Computer implementation allows the franchise to:
Therefore, any franchise that wants maximum long-term performance needs its own CCustomer Retention Rate Calculator.
Constant monitoring of this key indicator will allow continuous business optimization for guaranteed success.